1. INTRODUCTION
These Terms of Service ("Terms") govern your use of services provided by Full Circle Owl, LLC ("Company," "we," "our," or "us"), a limited liability company organized under the laws of Kansas, United States. By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.
2. SERVICES
Full Circle Owl, LLC provides the following services:
- Resume writing services
- Cover letter writing services
- LinkedIn profile optimization
- Free career coaching
Our services are designed to assist clients in presenting their qualifications effectively; however, we cannot guarantee specific outcomes such as job offers or interviews.
3. PAYMENT TERMS
3.1 Payment
Full payment is required upfront before services begin. We accept payment through Stripe payment processing, including major credit cards (Visa, Mastercard, Discover, and others supported by Stripe).
3.2 Pricing
Pricing for services is as listed on our website or as communicated to you directly. Prices are subject to change, but changes will not affect orders already confirmed.
3.3 Taxes
Applicable sales tax may be added to your final payment amount according to state and local tax laws.
4. SATISFACTION GUARANTEE AND REFUND POLICY
Full Circle Owl, LLC is committed to client satisfaction. Our guarantees include:
- Unlimited Revisions: We will revise your documents until you are satisfied with the final product.
- Lifetime Support: We provide ongoing support for your career journey.
- Issue Resolution: We will address any issues with free services as appropriate.
- Competitor Guarantee: If you are completely dissatisfied with our services and can verify that a competitor offers a superior service for a similar price, we will pay double the difference.
To request revisions or support, please contact us through your customer dashboard or at support@fullcircleowl.com.
5. DELIVERY TIMELINE
Standard delivery for all services is within 72 hours of payment confirmation and receipt of all necessary information. Delivery timelines may vary based on complexity and client responsiveness during the revision process.
6. INTELLECTUAL PROPERTY
6.1 Client Ownership
All final documents created specifically for you (including resumes, cover letters, and LinkedIn profile content) become your property upon completion of service and full payment.
6.2 Company Rights
Full Circle Owl, LLC retains rights to:
- Our process methodologies
- Templates and formatting structures
- General career advice and coaching techniques
We will never reuse your specific personal information or content for other clients.
7. COMMUNICATION
We communicate with clients through:
- Client dashboard
- Email (support@fullcircleowl.com)
- Phone: (913) 662-1074
You agree to respond to communications in a timely manner to facilitate the completion of services.
8. PRIVACY AND DATA SECURITY
8.1 Information Collection
We collect personal information including name, address, phone number, email, education, and work history solely for the purpose of providing our services.
8.2 Information Use
Your information is used exclusively to:
- Create and revise your career documents
- Communicate with you about our services
- Improve our service offerings
8.3 Information Protection
Your information never leaves our secure systems and is never shared with any third parties. We implement appropriate security measures to protect your personal information.
9. CLIENT RESPONSIBILITIES
You agree to:
- Provide accurate and truthful information
- Review and approve final documents
- Use the documents in accordance with applicable laws
- Respond to communications in a timely manner
10. LIMITATION OF LIABILITY
Full Circle Owl, LLC's liability is limited to the amount paid for services. We are not liable for:
- Indirect, consequential, or incidental damages
- Lost profits or business opportunities
- Actions taken by employers or hiring entities
- Results of using our services, including job search outcomes
11. TERMINATION
We reserve the right to refuse service to anyone who violates these Terms. Either party may terminate services before completion, subject to applicable refund policies.
12. MODIFICATIONS TO TERMS
We may modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes constitutes acceptance of the modified Terms.
13. GOVERNING LAW
These Terms are governed by the laws of the State of Kansas, without regard to its conflict of law principles. Any disputes arising from these Terms shall be resolved in the courts of Kansas.
14. CONTACT INFORMATION
For questions regarding these Terms, please contact us at:
Full Circle Owl, LLC
Email: support@fullircleowl.com
Phone: (913) 662-1074
15. SEVERABILITY
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue to be valid and enforceable.
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.