1. INTRODUCTION
Full Circle Owl, LLC ("Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our resume writing services and related offerings. Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
2. INFORMATION WE COLLECT
2.1 Personal Information
We collect the following personal information to provide our services:
- Full name
- Contact information (email address, phone number, mailing address)
- Educational history (institutions attended, degrees earned, dates of attendance)
- Employment history (employer names, job titles, dates of employment, responsibilities)
- Skills, certifications, and professional achievements
- Career goals and preferences
2.2 Payment Information
When you make purchases, our payment processor (Stripe) collects payment information such as credit card details. We do not store complete credit card information on our servers.
2.3 Communications
We maintain records of communications between you and our team through our customer dashboard, email, and phone conversations related to our services.
2.4 Usage Information
We may collect information about how you use our website and services, including:
- IP address
- Browser type
- Device information
- Pages visited
- Time and date of visits
- Actions taken while using our services
3. HOW WE USE YOUR INFORMATION
We use your personal information solely for the following purposes:
3.1 Service Provision
- Creating and revising resumes, cover letters, and Linkedin profiles
- Providing career coaching services
- Managing your account and customer relationship
- Processing payments
3.2 Service Improvement
- Analyzing usage patterns to enhance our services
- Developing new features and offerings
- Training our team to better serve clients
3.3 Communications
- Responding to your inquiries and support requests
- Sending service-related announcements
- Providing information about revisions and updates to your documents
4. INFORMATION SHARING AND DISCLOSURE
4.1 No Third-Party Sharing
We do not sell, rent, or otherwise share your personal information with third parties for marketing purposes. Your information never leaves our system and is never shared with any third party except as outlined below.
4.2 Service Providers
We may share information with service providers who help us operate our business, such as:
- Payment processors (Stripe)
- Web hosting and cloud service providers
- Email service providers
These providers are contractually obligated to use your information solely to provide services to us and not for their own benefit.
4.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court order, govemment request).
5. DATA SECURITY
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. DATA RETENTION
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes maintaining your information to provide ongoing career support as promised in our services.
7. YOUR RIGHTS AND CHOICES
7.1 Access and Update
You may access and update your personal information by logging into your account dashboard or by contacting us directly.
7.2 Data Deletion
You may request deletion of your personal information by contacting us at support@fullcircleowl.com. Note that we may retain certain information as required by law or for legitimate business purposes.
7.3 Communications Opt-Out
You may opt out of receiving non-essential communications by following the unsubscribe instructions included in our emails or by contacting us directly.
8. CHILDREN'S PRIVACY
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete such information.
9. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated